Privacy Policy RA88

RA88 ("we", "Platform", or "RA88") respects the privacy of every individual who uses our platform and services. This Privacy Policy explains in detail how we collect, use, disclose, transfer, and store your information when you use the RA88 website and related services.

This policy applies to all registered members, website visitors, and any individuals who interact with the ra88 platform through any channel, including our website, mobile app, and customer support channels.

This policy is formulated in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and is updated periodically to reflect current best practices in data protection. We encourage you to read this document carefully and contact us if you have any questions.

RA88 collects various types of information depending on how you interact with our platform. Generally, the data we collect falls into three main categories:

We only collect data that is strictly necessary for the stated purposes. We do not collect sensitive information such as medical records or religious beliefs unless there is a specific legal requirement.

RA88 uses the personal data collected for legitimate and specific purposes. We do not use your data for any purpose beyond what is stated below without first obtaining your consent:

• Account Management: Create, verify, and manage your member account, including the login process, two-factor authentication, and account recovery
• Transaction Processing: Process all deposits, withdrawals, and other financial transactions securely and efficiently
• KYC & AML Compliance: Meet the Know Your Customer (KYC) and anti-money laundering (AML) requirements mandated by law
• Customer Support: Respond to enquiries, resolve disputes, and provide technical support to members
• Platform Security: Detect and prevent fraud, hacking, and other illegal activities on the platform
• Service Improvement: Analyse usage patterns to improve the user experience and develop new features
• Marketing Communications: Send promotions, bonus offers, and platform updates (only if you have consented to receive them)

RA88 does not sell or rent your personal data to any third party. However, in certain limited situations, we may need to share some of your information with the following parties:

• Payment Service Providers: Financial institutions and payment gateway providers that process your deposit and withdrawal transactions, subject to strict confidentiality agreements
• Technology Service Providers: Companies providing IT infrastructure, server hosting, and cybersecurity services that support RA88's platform operations
• Regulatory Authority: Government authorities or regulatory bodies with the legal authority to request such information
• Law Enforcement Authorities: Police or other law enforcement agencies in cases of suspected fraud, money laundering, or criminal activity

All third parties we work with are bound by strict confidentiality and data protection agreements. They are only permitted to use your data for the specified purpose and may not use it for any other reason.

In the event that ra88 is involved in a merger, acquisition, or asset sale, members' personal data may be transferred as part of the relevant business assets. You will be notified in advance should this occur.

RA88 continuously invests in the latest security infrastructure to ensure your personal data is always protected to the highest standard. Key security measures we implement include:

• 256-bit SSL/TLS encryption for all data transmission between the platform and your device
• Encryption of sensitive data in databases using the AES-256 encryption algorithm
• Role-based access control (RBAC) ensuring only authorised staff can access specific data
• Two-factor authentication (2FA) for all member accounts and internal staff access
• Regular security audits conducted by qualified independent third-party firms
• Real-time monitoring of cyber threats and suspicious activity using a SIEM system
• A security incident response plan that is regularly tested and updated

RA88 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you browse our website.

The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login authentication and session management. These cookies cannot be disabled as they are essential for the platform to operate correctly.
• Performance Cookies: Collect anonymous information about how you use the platform to help us identify popular pages and improve overall performance
• Functional Cookies: Save your preferences such as language, currency, and display settings to provide a more personalised experience
• Marketing Cookies: Used to display relevant offers and promotions based on your interests and activity (with your consent only)

You can manage and delete cookies through your browser settings at any time. Please note, however, that disabling essential cookies may affect certain functions of the ra88 platform.

RA88 retains your personal data only for as long as necessary to fulfil the original purpose of collection, or as required by applicable law. Our general data retention guidelines are as follows:

• Active account data: Retained for the duration your account is active and for 5 years after account closure, in line with AML requirements
• Financial transaction records: Retained for 7 years in accordance with Malaysia's tax and accounting legal requirements
• Access & activity logs: Retained for 12 months for security and incident investigation purposes
• Customer support records: Retained for 3 years for reference and dispute resolution purposes
• Marketing data: Retained until you withdraw consent or request deletion

Once the retention period expires or the data is no longer needed, ra88 will securely delete or anonymise it using industry-recognised methods to ensure it cannot be recovered.

Under Malaysia's PDPA and ra88's privacy policy, you hold the following rights regarding your personal data. We respect and facilitate the exercise of these rights:

The ra88 platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from children or minors who have not yet reached the age of 18.

If we determine that we have collected personal data from an individual under the age of 18, we will take immediate steps to:

• Immediately close the account in question
• Delete all data collected from the individual
• Process the return of any valid remaining balance to the original deposit method

If you have reason to believe that someone under the age of 18 has registered an ra88 account, please contact our support team immediately so that appropriate action can be taken.

RA88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our business practices, new legal requirements, or improvements in how we protect your data.

When significant amendments are made, we will:

• Update the "Last Updated" date at the top of this document
• Display a clear notice on the platform's home page for a minimum of 14 days
• Send notifications to members' registered email addresses for amendments that have a significant impact

Continued use of the ra88 platform after amendments take effect will be considered your acceptance of the latest version of the Privacy Policy. We encourage you to review this page periodically.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please don't hesitate to contact us. Our privacy team is ready to assist you.

You can reach us via:

• Live Chat: Available 24/7 directly through the RA88 platform after login
• Support Email: [email protected] (response within 1–2 business days)
• FAQ Section: Visit FAQ page us for answers to frequently asked privacy-related questions